AI SOLUTIONS

CONVERSATIONAL AI SOLUTIONS

Enable human-like, intelligent conversations across touchpoints - from chatbots and voice assistants to virtual agents that learn and adapt.

Discuss Your Project

What We Offer

24/7 Intelligent Virtual Assistants

Automate end-to-end business processes from start to finish.

Real-Time Sentiment and Emotion Analysis

Extract structured insights from unstructured data such as documents and emails.

Hyper-Personalized Dialogue

Unique agents built to your exact business needs, scalable and flexible.

Conversational Commerce

Create, summarize, or ideate content using your data and modern language models.

Voice-Enabled and Multilingual Agents

Natural multi-turn chatbots and virtual assistants for customers or employees.

Feedback and Insight Bots

Engage users with conversational feedback loops and use conversational data to fuel CX strategy.

Intelligent Routing and Escalation

Automatically triage conversations, escalate high-value interactions, and route to the right teams.

Custom NLP and Logic Workflows

Build domain-specific models, intent flows, and logic tailored to your business context.

Why Conversational AI Matters

Automate and Scale Faster
Replace repetitive inquiry handling with AI, letting your team focus on strategic work.
Deliver Better Experience
Meaningful, context-aware interaction creates satisfaction and loyalty.
Reduce Cost, Increase Reach
Cover more channels and scale interaction without proportional headcount.
Gain Strategic Insights
Conversation data becomes a goldmine for service improvement, product innovation, and customer growth.

Our Conversational AI Process

Step 1
Discovery and Use Case Mapping
We identify high-impact automation opportunities specific to your business.
Step 2
Data and Intent Analysis
We mine your chat data, user interactions, and service logs to map intents and dialogue flows.
Step 3
Design and Prototype
We build mockups of chat or voice interfaces, define UX flows, and validate early performance.
Step 4
Development and Integration
We build the backend, integrate NLP or LLM models, and connect the agent across your chat, mobile, and voice channels.
Step 5
Testing and Optimization
We test for latency, language accuracy, and user satisfaction, iterating to refine the experience.
Step 6
Launch and Continuous Support
We go live, monitor performance, retrain the model, and scale the solution over time.

Engagement Models

Why Work With Lab23 Technology

We fuse deep NLP expertise with product-first thinking and enterprise engineering discipline. We do not just build chatbots - we craft intelligent conversational systems that drive business outcomes, reduce costs, and scale elegantly.

Industries We Serve

Retail and E-commerce, FinTech and Banking, Healthcare and Telemedicine, PropTech and Real Estate, Travel and Hospitality, Enterprise SaaS - any business that needs smarter, scalable conversation.

FinTech
HealthTech
E-commerce
PropTech
Logistics
SaaS

Ready to Start?

Let's explore how we can transform your data into intelligent solutions. Book a discovery call or download our ML readiness checklist today.

Book a Discovery Call

Let’s work together and make cool things!

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UK phone number
+44 7946305808US phone number
+1 310 303 0499
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